Metal Memories is a UK based online business distributing personalised gifts.

If you have any questions please use the form below to contact us:

You can also contact us directly :

EMAIL: info@metalmemories.co.uk

PHONE: 01472 601150

ADDRESS: 

Metal Memories, Trading as A to Z Promotions

88 Middlethorpe Road, Cleethorpes. DN35 9PR

 

Dispatch & Postage

Our items are dispatched as quick as possible and usually personalised and dispatched within 2-3 working days.  Shipping usually takes 3-4 days for delivery.

RETURN POLICY

]We accept and refund returns within 7 days of arrival with a valid reason.

E.g. The product is damaged.

NOTE: Please do not throw away any of the product including packaging when returning the item and also contact us with your order number for our support team to get back to you.

REFUNDS POLICY

If you are not entirely happy with your purchase you can return your item/s within 7 days of delivery, for a full refund to the original payment.

A refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

CUSTOMISATION CHANGES

Please note that once submitted your product goes directly to our production team with the attached customisation you entered. We cannot make changes to what you submitted after checkout and we will print/engrave directly what you submitted. Please make sure to double check your information before hitting submit.

For further information please see our full terms and conditions page