If you have any questions please use the form below to contact us:

You can also contact us directly :

EMAIL: info@metalmemories.co.uk

PHONE: 01472 601150

ADDRESS: 

Metal Memories, Trading as A to Z Promotions

88 Middlethorpe Road, Cleethorpes. DN35 9PR

 

Dispatch & Postage

Our items are dispatched as quick as possible and usually personalised and dispatched within 2-3 working days.  Shipping usually takes 3-4 days for delivery.

RETURN POLICY

]We accept and refund returns within 7 days of arrival with a valid reason.

E.g. The product is damaged.

NOTE: Please do not throw away any of the product including packaging when returning the item and also contact us with your order number for our support team to get back to you.

REFUNDS POLICY

If you are not entirely happy with your purchase you can return your item/s within 7 days of delivery, for a full refund to the original payment.

A refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

CUSTOMISATION CHANGES

Please note that once submitted your product goes directly to our production team with the attached customisation you entered. We cannot make changes to what you submitted after checkout and we will print/engrave directly what you submitted. Please make sure to double check your information before hitting submit.

terms and conditions
Personalisation Process

PLEASE NOTE: Once you have uploaded and submitted your personalisation details and/or photos we cannot change or amend your submitted details.

Please check all spellings & punctuation as well as that the message is exactly how you want it. We copy and paste the information which you submit, therefore we cannot refund you for any errors during your submission process.

Payment methods

Purchases for goods and/or services you make with Sellers may only be paid for using the payment methods we make available from time to time through our payment facility. In accepting or otherwise processing your payments related to the purchase of items from sellers, we act in the capacity as commercial agent of the Seller. The Seller acknowledges and agrees that the valid payment by you to us for the purchase of item(s) between you and the Seller will satisfy your obligation to pay the Seller for the relevant item(s) and consequently, any debt obligations owed by you to the Seller for the purchase of such items shall be extinguished at that time. You acknowledge that these Customer Terms, and/or any transaction made by you via metalmemories.co.uk, do not create or imply any partnership, joint venture or trust relationship between us, you and/or the Seller. The Seller further agrees that it will not seek recourse (legal or otherwise) against you for payment of items if you have validly paid us. All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

Uploading material to the Site

Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.