All orders are sent signed for and tracked.

If you gave the wrong delivery address please get in touch with a member of our team as soon as possible and we will do our best to help. If your order has already been dispatched unfortunately there is nothing we can do.

Please get in touch with a member of our team as soon as possible. Unfortunately if your order has already been sent to the production team there is nothing that we can do.

Please use our contact form stating your order number and the items received and missing. Your missing order items will be investigated by a member of our team to determine a suitable solution.

Please use the contact form and state your order number and which item/s are wrong within your order. This will then be investigated by a member of our team to determine a suitable solution.

Royal Mail 2nd class aim to delivery your parcel within 3-4 working days. Metal Memories cannot guarantee these delivery times as they make take longer to arrive.

On dispatch you will have received a tracking number from Royal Mail, your order can be tracked on the Royal Mail website www.royalmail.com/track-your-item Please use this service before contacting us.

Please see Delivery Information page

Use the contact us page and a member of our team will help with this process.

Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty.

Please use the contact us page and a member of our team will help to the best of their ability before ordering. If you order before talking to a member of our team we cannot guarantee a rush order